Key Task 1 – Clinical Services

1.1 Restoring Health
Provide Primary Care Services as follows:
a) Urgent medical and nursing services (including resuscitation, stabilisation and assessment and diagnosis, treatment and referral as necessary);
b) Assess the urgency and severity of presenting problems through history taking, examination and investigation.
c) Recommending and, where appropriate, undertaking treatment options and carrying out/referring for appropriate interventions and procedures, including but not limited to prescribing, minor surgery and other general practice procedures, counselling, psychological interventions, advising and education.
d) Referral for diagnostic, therapeutic and support services as required

1.2  Maintaining Health
Provide timely clinical and culturally appropriate health services through:
a) Ongoing health and development assessment and advice.
b) Appropriate evidence-based screening, risk assessment and early detection of illness, disease and disability.
c) Use of recall and reminder systems and referral, as appropriate, to national screening programmes.
d) Interventions to assist people to reduce or change risky and harmful lifestyle behaviour.
e) Family planning services, provision of contraceptive advice and sexual health services.
f) Ensure Immunisation programmes are available to the practice population.
g) Working with public health providers in the prevention and control of communicable diseases for individuals and families/whanau and reporting to relevant public health providers.
h) Ongoing care and support for people with chronic and terminal conditions to reduce deterioration, increase independence and reduce suffering linking, where relevant, with appropriate service providers.

1.3  Coordinating Care
In particular:
a) Co-ordinating an individual’s rehabilitation process and participating where appropriate in providing recovery orientated services to restore normal functioning;
b) Developing collaborative working relationships with community health services, DHB and non- Government public health providers, ACC and relevant non-health agencies to help to address intersectoral issues affecting the health of their enrolled populations;
c) Establishing links with a range of primary and secondary health care providers and developing initiatives to enable patient centric, coordinated care that meets the needs of individuals, their family or whanau.

1.4  Improving Health
Improve patient health through:
a) Health promotion to the practices’ enrolled population, linking to public health programmes at a national, regional and local level and utilizing such programmes to target specific populations.
b) Health education, counselling and information provision about how to improve health and prevent disease and interventions or treatments that treat risk factors.

Key Task 2 – Financial

2.1  Invoicing
Ensure all patient services undertaken are charged out in accordance with appropriate protocols.

2.2  Compliance
When claiming subsidies from any funding agency, all compliance clauses must be adhered to.

2.3  Other
Assist with provision of information for practice reporting requirements, as requested.

Key Task 3 – IT System Management

3.1  Accuracy of information
All information you enter into the PMS system is accurate, appropriate and in accordance with agreed protocols.

Key Task 4 – Primary Health Organisation (PHO) Management

4.1  Patient PHO enrolment
Supporting other staff by assisting in promoting the benefits of enrolling in the PHO, to patients.

4.2  Age/Sex register
Ensure patient information in your patient register is correct and up to date to ensure funding opportunities are maximised.

4.3  PHO Reporting
Ensuring reports are completed within agreed timeframes.

Key Task 5 – Communication